Archives For social media

Too many people don’t get into digital media because they fear their own lack of experience. No one likes feeling stupid and if you’re not familiar with something or just don’t understand it the default is to feel negatively about it.

Grumpy cat

Before I start, I’m not saying everyone needs to be on social media or using digital tools. What I am saying is that you shouldn’t write them off because you don’t understand them or feel like it’s too much time and effort to get to understand them.

You don’t need to be an expert to get started or to reap the benefits digital tools offer. You also don’t need to be a teenager to be into social networking. The average age of a Facebook user is 40.5, Twitter is 37.5 and Pinterest is 40.1. It’s true that technology is moving very quickly and you might feel you have too much to catch up on. The good news is, you can just start from where things are now. You don’t need to understand how twitter and facebook worked in the beginning, just think about what you could use them for right now, today.

What teaching has taught me

For the past two years I’ve spent most of my time running training courses in digital media and the biggest hurdle is always convincing people that they don’t need to be an expert. It’s ok to ask questions. Consider that I spend about 70% of my time thinking about digital media and what I can do with it and I am always on the look out for new ideas and tools. I love it when someone on one of my courses shares a new website with me. I ask questions all the time, it’s how you learn.

My fear is that the second you think of yourself as an expert, you stop thinking you need to ask questions. If you’re the expert, you’re the one people come to – you can’t also still be the one asking questions and being confused, can you? Being curious and confused is often the best way to learn something. Park your ego to the side and play with technology.

always be learning

 

What my dad has taught me

Not too long after my mum passed away I found myself regularly giving my dad computer tutorials over the phone. My dad taught me how to do so many things in my life. He taught me how to change a tyre, skim stones, make a poached egg, drive, light a BBQ, stand up for myself (this list is pretty endless actually so I’ll stop here). Despite him being the teacher most of my life, he never lost his curiosity and definitely passed it on to me. He has this habit (which drives me nuts) of hanging around when you’re cooking and asking about every ingredient. When you show him holiday pictures, he needs to know the history behind every landmark. He’s addicted to the Discovery Channel and loves a documentary. We disagree all the time and have completely conflicting politics but we never fall out. It drives my sister to distraction but we can disagree and keep discussing ideas until the end of time.

The thing is, considering how technically minded my dad is, for a long time (and probably still now if you were to ask him) he would say he was useless with computers. But he wants to learn! Why would he get me to do it for him when I could teach him and he could do it again and again for himself!?

So, as you can imagine, we have had many a clipped phone call discussing mail merge at Christmas. We’ve fallen out over Microsoft Word but he now has a smart phone and he loves sharing pictures, emailing (which was one particular phone lesson I’ll never forget…) and does most of his banking online. He joined Facebook last year because of a really active local group which shared old pictures from our home town. I’m not sure he’s too excited about it but at least he knows how to use it now and can pop in as and when he pleases.

My point is. You don’t need to be Steve Jobs or Mark Zuckerberg. You don’t even need to know who they are. You just need to be curious, willing to ask questions and relaxed about not knowing everything. No one does. Technology moves too fast for anyone to be an expert in everything. More importantly, you don’t need to be an expert to benefit from technology.

Do you want to learn more about digital media?

Excellent. You are going to have lots of fun.

  1. Find a friend who knows a little more than you – ask them to tell you what they love using and why
  2. Try it out for yourself. Too scared to dive in? Visit YouTube and watch a few “how to” clips to give you a bit more confidence
  3. Feed back to your friend about your experience. Did you find something they didn’t know about?

Finally – widen your circle of digital buddies. They don’t need to be very active users, maybe even get together with other friends who are as curious as you.

Be willing to not have all the answers, just be ready with more questions.

Dude! Where’ve you been?

livefreerange.com will be going through a bit of a revamp in the next few weeks and a big part of that is related to content. I have to confess that I haven’t been exactly practicing what I preach when it comes to content planning and sharing (ahem) so it’s time to “Eat That Frog” :D

Reading material

At a recent Tech Talkfest event titled “Hack, Play, Learn” the lovely Stef Lewandowski talked about a platform his organisation Makeshift recently launched called Help me write. It’s a great way of asking your audience what they would like to see more of and also gives you an easy method of prioritising your writing. I’ve already listed a few ideas for my upcoming posts and would love for you to vote for your favourite. If you have a burning question which isn’t on the list, please feel free to leave it in the comment section below and I’ll add that baby on there!

Some of the ideas listed have come out of recent training sessions and conversations with clients. Nothing gets me on my soapbox more when training than the idea that you need to be an expert in everything digital in order to take meaningful action. Half the problem for companies is employee confidence. There are so many opportunities for great content creation beyond the marketing department with just a little bit of training and permission.

What else is going on?

If you work in education, you’ll be interested in my upcoming series of “how to” articles and videos for SecEd. It’s a series of 6 beginning with “How to use Facebook with your students” and covers a range of topics from online safety to staff training and development.

I’m really excited about a guide I’m working on for MakeitCheaper.com. It’s all about using social media for small businesses and covers beginner, intermediate and advanced activities. If you have any top tips for businesses getting started with social media please share them in the comments or tweet them using #SocMedSME. I’ll include the best ones in the guide (with your permission of course).

Despite this being one of the most exciting pieces of work I’m likely to do over the summer, I can’t really say much more about this last thing than… what do employers want? If you have any recruiting responsibilities for your organisation, I’d love to hear from you. All I ask is for you to complete a short online survey and potentially a brief telephone interview. It’s all in the name of improving training for young people so, you know, well worth your time.

Get in touch!

In short, I’m going to get my behind in gear to produce some more great content for you and all I ask is that you help me out by commenting / voting / tweeting / prodding / waving… pretty much however you want to get my attention.

Thanks,

Jennifer

This article originally appeared on Guardian Media Network and is published here with full permission:

When you think about your website’s SEO, you think about Google. Sure, you might do a quick check over at Yahoo and Bing to make sure what you’re doing works there too but let’s face it, your SEO tactics are pretty Google-centric. When you want a new site recognised, you have to tell Google about it. You register the URL with them, invite a bit of googlebot crawling and wait to see the results.

For me, one of the fundamental things to remember about Google+ is that it lets Google know your pages are there. At the basic level, you should have Google+, along with StumbleUpon, Digg, DeliciousZootool and Diigo as one of the social bookmarking sites that need to know about your content. Admittedly these aren’t the strong back links that you get from a high-ranking site like the Guardian for example, but they are important none the less.

So, lesson one: make your content shareable on Google+. In the same way that you add “like” and “tweet this” buttons, include “+1″ as an option – it may not be in your communications plan yet, but G+ should at least be in your SEO one.

What about the platform itself? There have been many articles written about how unpopular Google+ is as a social network. However, let’s face it, that’s what makes a great headline. The truth is a little muddier and a little less predictable. Social networking is not a new thing; the online community has been engaging in it for years through chat rooms, online gaming and so on. Mainstream social networking for those outside of the tech community is relatively new in comparison.

With this in mind, it’s worth remembering that it took Facebook a little longer than G+ has been around to catch up with Myspace. We’re all talking about Pinterest and Instagram but they have far fewer numbers and are limited in that they’re predominantly image based interactions. Add that to the fact that Google themselves are promoting G+ as a hub for Google services rather than a social network and the water just keeps getting muddier.

So, do you need to have a Google+ page as part of your communications plan? Any social network is time consuming to get right so ask yourself: is your audience there? Are your competitors there? What will you be able to get out of it? Many organisations jump on a network because they feel they should be there without taking the time to work out if their audience is active on that network. Worse still, people write off social networking because they think it’s just for teenagers – WRONG.

If you’re unsure about any of the above, that’s fine. Don’t add Google+ to your marketing strategy just yet. However, don’t let it fall off your radar – you may not need a corporate profile but you do need to understand it and be ready to include it if and when the time is right.

Also, why not use it for internal comms? Hangouts are great for conference calling, interviewing, and talking to colleagues in other offices. The events function is easy to use, well designed and integrates with Google Calendar, so use it for arranging meetings and sharing pictures from office events, product launches etc. This will not only be useful, it will ensure that if and when you do go live with G+ for comms, your staff know and enjoy using it.

I am a tart when it comes to technology and I play with and test things mercilessly until I can confirm their usefulness. At the moment I’m getting a lot out of using Google+. It’s maybe not exactly where it needs to be and not all businesses will find it essential, but that’s the same for any network. It is definitely worth the watching (as my mum would say).

http://youtu.be/crYe1fTEof4

How have you used Google+ and how do you find it?

For more digital and social media tips and training, why not sign up for one of my online training programmes. Guided learning in the comfort of your own home from beginner to advanced. 

The lovely Emma Cossey and Fran Swaine joined me this week for a live Q&A on the topic of Digital Media over on Google+ Hangouts. Questions covered included:

  • What are the biggest barriers for organisations who want to use social and digital media?
  • What is your favourite social media dashboard and why do you use it?
  • Do I need to use Google Plus? What is good about it?
  • SEO – Help! What do I need to know about SEO?
  • How do I get more comments on my blog?

We had such a great time and are really looking forward to running our next discussion. We didn’t get a chance to answer all the questions we were asked (Sorry Sally, definitely talk about Facebook competitions next time) so we have plenty left to talk about.

Before we decide what theme we should go with for our next Q&A, it would be great if you could post any theme requests or questions below. What have you always wanted to learn more about from the world of Digital Media? What do you find confusing, interesting or just think deserves a bit of air time?

–x–

From the video – links mentioned in our discussion:

Mentioned in the intro – Lasa ICT Digital Media Survey:http://www.surveymonkey.com/s/lasadigitalsurvey
Please take a second to fill it out if you work in a charity. Thanks :)

Resources mentioned:
Hootsuite: http://hootsuite.com/dashboard
Tweetdeck: http://tweetdeck.com/
BufferApp: http://bufferapp.com/dashboard
If this then that: https://ifttt.com/dashboard
Alternion: http://www.alternion.com/
SEOMoz: http://www.seomoz.org/

Geek & Sundry: http://geekandsundry.com/
Nerdist: http://www.nerdist.com/

For more digital and social media tips and training, why not sign up for one of my online training programmes. Guided learning in the comfort of your own home from beginner to advanced. 

Having clearly set your organisational goals using the advice from my previous post, it’s now time to look at your target audience. Who are they, which social platforms do they use and are they open to your communications while using them? Just because your audience are on Facebook doesn’t mean they are willing to interact with your there.

Digital Strategy

Continuous and evolving

As part of your marketing you will already have a clear idea of who your target audience are. Now it’s time to find them online. Not just online but specifically on which platform and additionally which device. This is where your web analytics can help you. If you use Google Analytics you can not only find out how much of your traffic comes from mobile devices but also the amount of social referral traffic you are getting from sites like Facebook, Twitter, LinkedIn and Google+.

Traffic sources

This is also a good time to look at your bounce rate from mobile devices. Is your content cutting the mustard when it comes to mobile operating systems like iOS, Android, Windows Mobile and Blackberry?

Now that you have a baseline to work with you can start looking at potential. You know how much social and mobile traffic you have at the moment so where should you be concentrating your efforts to increase that interaction?

Platform usage

There are many places you can go to collect this data so my advice is to start a spreadsheet (this is often my advice, I LOVE a spreadsheet) so that you can put the data collected from different sources into one place for easy analysis. Here are some of the places you can go:

  • Ofcom – do reasonably regular analysis on UK specific digital usage
  • Social Bakers – give topline numbers on worldwide Facebook usage as part of their free package
  • Facebook – go through the advertisement process without confirming and you can get pretty specific data on potential reach (thanks to Mark Braggins for the heads up on that one)
  • Mashable – share case studies and infographics with tips and data
  • The Next Web – insights and data
  • eConsultancy – share information and topline stats through their blog and research samples or become a member to get the latest available numbers

After finding the general usage data you need to experiment and look at any sentiment data you can find to establish how open users are to interacting with brands. Again if resources are low you might just want to experiment for a while and establish for yourself which platforms are best for you after all, this is an ongoing process.

You need to really listen to your audience and there are two ways that you do that:

  1. Ask them. Whether it’s through comments, tweets or surveys.
  2. Look at data stats. How many clicks did you get on specific tweets? How many RTs etc

It’s not just about what people say they do but what actions they actually take.

When all this data is collected and you’ve made an informed decision where you want to place your efforts, you need to look at what content you are going to share. The next post in this series will look at how you can create and implement an effective content strategy for your organisation.

For more digital and social media tips and training, why not sign up for one of my online training programmes. Guided learning in the comfort of your own home from beginner to advanced. 

It can be incredibly difficult to divide your resources when you are part of a small team. Although social networking sites are free to join, to be truly effective your organisation you will need to invest time and resources.

How do you know where to start, never mind how to amplify and grow your online presence. Where should you focus your efforts to ensure your team’s actions are garnering the best results?

 

Digital Strategy

Continuous and evolving

A digital strategy is not a fixed document but a continuous and evolving process. This is especially true when resources are tight. To capitalise on what digital communications can offer, it’s important to be agile.

Start with organisational goals in mind:

This is really important if you want to avoid the trap that so many companies fall in to of trying to jump on every shiny new digital trend. It’s not about your digital goals, they come next and should be tied directly to what you are trying to do as an organisation. For example:

Organisational Goals

The goals above are very simplistic but it is worth starting with the most basic and building complexity from there. In the example above Revenue could just as easily be e-commerce or Online Donations, they all come down to the same thing.

Next relate these to digital actions that you can measure:

Digital Goals

It’s important to remember that getting traffic to your website isn’t enough, what do users do when they get there? I would make this same point when it comes to twitter followers, Facebook fans, blog subscribers etc. For large retailers there is always an argument to be made for playing the numbers game if you can do it economically. However, for small organisations it’s much better to build value into each action.

Having clearly set your organisational goals, it’s now time to look at your target audience. Who are they, which social platforms do they use and are they open to your communications while using them? Just because your audience are on Facebook doesn’t mean they are willing to interact with your there.

Go to > Digital Strategy: Targeting your audience

For more digital and social media tips and training, why not sign up for one of my online training programmes. Guided learning in the comfort of your own home from beginner to advanced. 

I don’t know about you but when I’m working on a big project and I find myself glued to my computer for a few days, I like to have some background entertainment to keep me going. Sometimes it’s a bit of Radio 4 action but more likely nowadays is a cheeky bit of Geek & Sundry:

Where else would you find a 30min programme dedicated to different types of board games?!

Another YouTube channel keeping me from tearing my hair out at the moment is Nerdist, particularly their celebrity bowling series. Even if you’re not a Dr Who fan, this one is comedy gold:

Finally, back on Geek & Sundry, there’s a new Tuesday Hangout series with science fiction authors. Really interesting if you’re an aspiring writer, but equally entertaining if you’re a fan of the genre:

I love the Hangouts and think they work really well. They’re great for interest groups and definitely worth considering for organisations who want to build more engagement with their brand. You can now record and stream straight to YouTube from a live hangout:

Video is such a great resource, from “how to” to vlogging to background entertainment. How are you using video? What are your favourites?

For more digital and social media tips and training, why not sign up for one of my online training programmes. Guided learning in the comfort of your own home from beginner to advanced. 

What happens when you buy twitter followers? The Rabbit Agency ran a little experiment to find out…

Metrics are important in digital media whether it’s website traffic statistics or social media interactions. However, be strategic with your choices. It’s not about gaining followers or fans, if they’re not interested in you or your organisation then the numbers have no meaning.

The Social Penguin recently ran an article on Social Media Gurus and the dangers of buying their snake oil. I love social media and really believe in its potential as a tool for engagement but these guys are right, your scepticism has a valuable place here. To be successful with social media it’s important to invest time and energy strategically, that way you’ll grow relevant followers who will take appropriate actions like visit your website or share a message. I would go even further and suggest that when you’re measuring traffic on your website and you’re tracking social media referrals, take note of where users go when they get to your site, what are they doing when they get there? How engaged are they with your content? This will help you to develop more meaningful digital strategies.

For more digital and social media tips and training, why not sign up for one of my online training programmes. Guided learning in the comfort of your own home from beginner to advanced. 

There is one concern that comes up at every digital media training session I’ve ever run. How do you find the time to commit to successful social media? It’s not just the newbies who have this concern, you could be the most enthusiastic tweeter, it can still be difficult to co-ordinate your time to produce a successful social media presence. So, here are my top tips for streamlining your social media:

1. Schedule, schedule, schedule (but don’t sound like an autobot – make sure you compose all your own messages)

Buffer App Schedule

While the joy you get from social media is in the interactions, it’s ok to schedule a portion of your posts. What doesn’t work is if that’s all you do.

I use BufferApp to schedule for Twitter, Facebook and LinkedIn, unfortunately there’s no Google+ integration yet but I believe it’s in the pipeline. The great thing about BufferApp is that I can schedule posts while doing my job. Throughout the day you probably come across many articles, videos, pictures, blogs that are relevant to your sector. With a couple of clicks (using the Chrome extension) you can schedule that sharing across multiple platforms. Make sure you rewrite the suggested text so that the post is in your “voice”, scheduling is fine but sounding automated isn’t.

2. Find inspirational content to share

StumbleUpon

If you know you’re going to be offline for a few days (or at least mobile dependent), have a play with StumbleUpon to find content that is worth sharing with your audience. Depending on the interests you pick, you will get randomised posts that are tailored to your profile. The more you use StumbleUpon the more relevant the posts become. You can also use tools like Scoop.it and Summify to see what the people you follow are sharing.

3. Keep an eye on your channels

TweetDeck

If your timeline moves so quickly you can’t possibly keep an eye on the twitter chat, use lists and columns to organise and manage any important feeds. I like Tweetdeck for keeping an eye on conversations because of the black background but you can also use a dashboard like HootSuite. Just add a column with your chosen search term or list of users and flick back and forth throughout the day.

4. Keep ahead of the trends

Trendsmap

This is particularly useful if you are trying to build a following in foreign markets. TrendsMap uses both GoogleMaps and twitter API to make it easy to see who is talking about what in a particular town / city / country. If you see something that is relevant to your business, add the hashtag to your columns in Tweetdeck and get involved in the conversation (and see your follower count and RTs grow).

5. Recipe of success

IF THIS THEN THAT

If This Then That is a relatively new site that lets you match up multiple accounts to make your own recipes (automated actions). I’ve written before about how to set up your own recipes so I won’t bore you with that again here. What I will say though is that it’s become invaluable to me for keeping track of things like twitter mentions and comments on guest blogs.

Social media may be free at the point of entry but to do it well is time consuming. However, the opportunities to build relationships, drive traffic and create value are endless. To really get the best out of social media you do need to invest in it but that investment should be focused on the best areas for your goals. Treat social media like any of your communication channels; measure, evaluate, improve.

What are your top time saving tips?

For more digital and social media tips and training, why not sign up for one of my online training programmes. Guided learning in the comfort of your own home from beginner to advanced.