Archives For LinkedIn

The lovely Emma Cossey and Fran Swaine joined me this week for a live Q&A on the topic of Digital Media over on Google+ Hangouts. Questions covered included:

  • What are the biggest barriers for organisations who want to use social and digital media?
  • What is your favourite social media dashboard and why do you use it?
  • Do I need to use Google Plus? What is good about it?
  • SEO – Help! What do I need to know about SEO?
  • How do I get more comments on my blog?

We had such a great time and are really looking forward to running our next discussion. We didn’t get a chance to answer all the questions we were asked (Sorry Sally, definitely talk about Facebook competitions next time) so we have plenty left to talk about.

Before we decide what theme we should go with for our next Q&A, it would be great if you could post any theme requests or questions below. What have you always wanted to learn more about from the world of Digital Media? What do you find confusing, interesting or just think deserves a bit of air time?

–x–

From the video – links mentioned in our discussion:

Mentioned in the intro – Lasa ICT Digital Media Survey:http://www.surveymonkey.com/s/lasadigitalsurvey
Please take a second to fill it out if you work in a charity. Thanks :)

Resources mentioned:
Hootsuite: http://hootsuite.com/dashboard
Tweetdeck: http://tweetdeck.com/
BufferApp: http://bufferapp.com/dashboard
If this then that: https://ifttt.com/dashboard
Alternion: http://www.alternion.com/
SEOMoz: http://www.seomoz.org/

Geek & Sundry: http://geekandsundry.com/
Nerdist: http://www.nerdist.com/

For more digital and social media tips and training, why not sign up for one of my online training programmes. Guided learning in the comfort of your own home from beginner to advanced. 

Having clearly set your organisational goals using the advice from my previous post, it’s now time to look at your target audience. Who are they, which social platforms do they use and are they open to your communications while using them? Just because your audience are on Facebook doesn’t mean they are willing to interact with your there.

Digital Strategy

Continuous and evolving

As part of your marketing you will already have a clear idea of who your target audience are. Now it’s time to find them online. Not just online but specifically on which platform and additionally which device. This is where your web analytics can help you. If you use Google Analytics you can not only find out how much of your traffic comes from mobile devices but also the amount of social referral traffic you are getting from sites like Facebook, Twitter, LinkedIn and Google+.

Traffic sources

This is also a good time to look at your bounce rate from mobile devices. Is your content cutting the mustard when it comes to mobile operating systems like iOS, Android, Windows Mobile and Blackberry?

Now that you have a baseline to work with you can start looking at potential. You know how much social and mobile traffic you have at the moment so where should you be concentrating your efforts to increase that interaction?

Platform usage

There are many places you can go to collect this data so my advice is to start a spreadsheet (this is often my advice, I LOVE a spreadsheet) so that you can put the data collected from different sources into one place for easy analysis. Here are some of the places you can go:

  • Ofcom – do reasonably regular analysis on UK specific digital usage
  • Social Bakers – give topline numbers on worldwide Facebook usage as part of their free package
  • Facebook – go through the advertisement process without confirming and you can get pretty specific data on potential reach (thanks to Mark Braggins for the heads up on that one)
  • Mashable – share case studies and infographics with tips and data
  • The Next Web – insights and data
  • eConsultancy – share information and topline stats through their blog and research samples or become a member to get the latest available numbers

After finding the general usage data you need to experiment and look at any sentiment data you can find to establish how open users are to interacting with brands. Again if resources are low you might just want to experiment for a while and establish for yourself which platforms are best for you after all, this is an ongoing process.

You need to really listen to your audience and there are two ways that you do that:

  1. Ask them. Whether it’s through comments, tweets or surveys.
  2. Look at data stats. How many clicks did you get on specific tweets? How many RTs etc

It’s not just about what people say they do but what actions they actually take.

When all this data is collected and you’ve made an informed decision where you want to place your efforts, you need to look at what content you are going to share. The next post in this series will look at how you can create and implement an effective content strategy for your organisation.

For more digital and social media tips and training, why not sign up for one of my online training programmes. Guided learning in the comfort of your own home from beginner to advanced. 

There is one concern that comes up at every digital media training session I’ve ever run. How do you find the time to commit to successful social media? It’s not just the newbies who have this concern, you could be the most enthusiastic tweeter, it can still be difficult to co-ordinate your time to produce a successful social media presence. So, here are my top tips for streamlining your social media:

1. Schedule, schedule, schedule (but don’t sound like an autobot – make sure you compose all your own messages)

Buffer App Schedule

While the joy you get from social media is in the interactions, it’s ok to schedule a portion of your posts. What doesn’t work is if that’s all you do.

I use BufferApp to schedule for Twitter, Facebook and LinkedIn, unfortunately there’s no Google+ integration yet but I believe it’s in the pipeline. The great thing about BufferApp is that I can schedule posts while doing my job. Throughout the day you probably come across many articles, videos, pictures, blogs that are relevant to your sector. With a couple of clicks (using the Chrome extension) you can schedule that sharing across multiple platforms. Make sure you rewrite the suggested text so that the post is in your “voice”, scheduling is fine but sounding automated isn’t.

2. Find inspirational content to share

StumbleUpon

If you know you’re going to be offline for a few days (or at least mobile dependent), have a play with StumbleUpon to find content that is worth sharing with your audience. Depending on the interests you pick, you will get randomised posts that are tailored to your profile. The more you use StumbleUpon the more relevant the posts become. You can also use tools like Scoop.it and Summify to see what the people you follow are sharing.

3. Keep an eye on your channels

TweetDeck

If your timeline moves so quickly you can’t possibly keep an eye on the twitter chat, use lists and columns to organise and manage any important feeds. I like Tweetdeck for keeping an eye on conversations because of the black background but you can also use a dashboard like HootSuite. Just add a column with your chosen search term or list of users and flick back and forth throughout the day.

4. Keep ahead of the trends

Trendsmap

This is particularly useful if you are trying to build a following in foreign markets. TrendsMap uses both GoogleMaps and twitter API to make it easy to see who is talking about what in a particular town / city / country. If you see something that is relevant to your business, add the hashtag to your columns in Tweetdeck and get involved in the conversation (and see your follower count and RTs grow).

5. Recipe of success

IF THIS THEN THAT

If This Then That is a relatively new site that lets you match up multiple accounts to make your own recipes (automated actions). I’ve written before about how to set up your own recipes so I won’t bore you with that again here. What I will say though is that it’s become invaluable to me for keeping track of things like twitter mentions and comments on guest blogs.

Social media may be free at the point of entry but to do it well is time consuming. However, the opportunities to build relationships, drive traffic and create value are endless. To really get the best out of social media you do need to invest in it but that investment should be focused on the best areas for your goals. Treat social media like any of your communication channels; measure, evaluate, improve.

What are your top time saving tips?

For more digital and social media tips and training, why not sign up for one of my online training programmes. Guided learning in the comfort of your own home from beginner to advanced. 

Using LinkedIn for Organisational Goals was a seminar given by me for The Guardian Media Academy & Guardian Seminars. This presentation is a flavour of what was discussed and will hopefully give you some practical pointers on how you can utilise LinkedIn for more than just recruitment.